Return Policy & Refund Timeline

At KRIPS, your satisfaction is our priority. We manufacture and sell high-quality housekeeping, laundry, and freshener products. However, if something goes wrong with your order, we’re here to help.

✅ Eligibility for Returns

We accept return or replacement requests only in the following situations:

  • Product received is damaged, leaking, or defective
  • Product delivered is wrong item or wrong quantity
  • Product packaging is tampered or expired

❌ We do NOT accept returns for:

  • Opened, used, or partially used products
  • Requests made after 3 days of delivery
  • Minor outer box damage not affecting product usability

📩 Return Request Process

  1. Initiate your return within 3 days of delivery by emailing us at support@kripsindi.com or calling [Insert Phone Number].
  2. Provide:
    • Order ID
    • Reason for return
    • Clear photo/video proof of issue
  3. We will verify your request within 2 business days.
  4. If approved:
    • We’ll either replace the item or
    • Process a refund as per your payment method

🚚 Return Pickup / Shipping

  • If reverse pickup is available in your area, we will schedule it.
  • Otherwise, we may ask you to ship the product to our warehouse. We will reimburse shipping costs if the return is valid.

💰 Refund Timeline

Once your return is approved and product is received (if applicable), refunds are processed as follows:

Payment MethodRefund ModeRefund Timeline
UPI / WalletOriginal Payment Source3–5 business days
Credit/Debit CardOriginal Payment Source5–7 business days
Net BankingOriginal Bank Account5–7 business days
Cash on Delivery (COD)Bank Transfer (after details collected)7–10 business days

🕒 Refund timelines are counted from the date of approval or product pickup/receipt, whichever is later.

🧾 Important Notes

  • Refunds will only be issued once the returned product is received and verified, if applicable.
  • In case of replacement, we will ship the new item within 2–3 working days after approval.
  • Any dispute regarding refund eligibility must be raised within 7 days of delivery.

📞 Contact Us

If you have any questions regarding returns or refunds, feel free to reach us:

📧 Email: support@kripsindi.com
📞 Phone: 6207406034